By accessing and using the services of PLAIGROUND ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our website and web design services.
PLAIGROUND provides the following services:
Clients are responsible for providing:
Clients must ensure they have the legal right to use all content, images, and materials provided for their project. PLAIGROUND is not responsible for copyright infringement or other legal issues arising from client-provided content.
All projects are defined by a written contract or proposal that outlines the scope of work, timeline, deliverables, and pricing. Any changes to the project scope must be agreed upon in writing by both parties.
Project timelines are estimates based on the information provided by the client. Delays caused by late feedback, missing content, or scope changes may affect the delivery timeline.
Each project includes a specified number of revision rounds as outlined in the project contract. Additional revisions may incur additional charges.
Payment terms are as follows:
Late payments may result in project delays or suspension. A late fee of 1.5% per month may be applied to overdue accounts.
Refunds are considered on a case-by-case basis. No refunds will be provided for completed work or after project delivery.
Upon full payment, clients own the final deliverables including the website design, code, and content created specifically for their project.
PLAIGROUND retains the right to use project work for portfolio purposes and marketing materials, unless otherwise specified in the project contract.
Projects may include third-party components, plugins, or libraries. These remain subject to their respective licenses and terms.
Website maintenance and support services are provided as outlined in the maintenance agreement. These services may include:
Support requests are typically responded to within 24-48 hours during business days (Monday-Friday, 9 AM - 6 PM SAST).
If hosting services are provided, they are subject to the hosting provider's terms of service. PLAIGROUND is not responsible for hosting provider downtime or issues.
Domain registration and renewal services are provided through third-party registrars. Clients are responsible for domain renewal fees and maintaining domain ownership.
PLAIGROUND's liability is limited to the total amount paid by the client for the specific project. We are not liable for:
PLAIGROUND agrees to maintain the confidentiality of all client information and project details. We will not disclose confidential information to third parties without written consent, except as required by law.
Clients may terminate a project with 30 days written notice. Payment is due for all work completed up to the termination date.
We may terminate a project if the client breaches these terms, fails to make payments, or provides false information.
Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.
These terms are governed by the laws of South Africa. Any disputes shall be resolved through arbitration in Durban, South Africa.
PLAIGROUND reserves the right to modify these terms at any time. Clients will be notified of significant changes. Continued use of our services constitutes acceptance of the modified terms.
By engaging PLAIGROUND's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
For questions about these Terms of Service, please contact us:
These Terms of Service are effective as of January 15, 2024.